After several years of face-to-face selling in diverse sectors and with several years of experience in telesales, I have summarised the...

Retail staff plays a crucial role in creating a positive shopping experience for customers. The way they interact with customers, present...

“We are a bit behind, we need to catch up first” “We are short of people again, first let's roll production and then we will focus on...

How are the meetings? Are people passive or active? Do they pay attention? Do you think your meetings are powerful or sometimes a bit...

The leader role includes several “functions”. If, ideally, someone wins a promotion based on performance and attitude, they get extra...

(When not in home-office) We spend more time at work every day amongst our colleagues than with our own families. As an employee, can the...